Answer the question before it becomes a ticket.
Customers describe problems in their own words. AACSearch matches them to the right article, answers from your knowledge base with citations, and shows you which questions your content doesn't cover yet.
Queries plain keyword search gets wrong
не приходит код смсsymptomвернуть деньги за заказprocessпоменять адрес доставки после оплатыedge caseгде мой заказstatusWhere search loses customers today
Different words for the same problem
Customers write “код не приходит”, the article is titled “Two-factor authentication issues”.
Repeat tickets
Agents answer the same documented questions every day.
Unknown gaps
Nobody knows which questions the help centre fails to answer.
How AACSearch solves it, layer by layer
Each card names the capability behind it. Items marked “in development” are designed and scheduled, not live yet.
Finds the right item from the first letters — typos, synonyms, filters, meaning.
Meaning-based matching
Hybrid search matches symptoms to articles even with no shared words.
Widens the basket: similar, frequently together, personal.
Related articles
Next articles to read, based on similarity and what others opened next.
Answers questions a filter can't, citing your own catalogue and docs.
Cited answers with memory
Multi-turn assistant answering from the knowledge base, with citations and conversation memory.
Learns how items, queries and topics connect — and leads the visitor to the goal.
Question paths
Learns from sessions which reformulations lead to a resolved search and offers them as refinements and “did you mean”.
One visitor, from first query to goal
What the visitor does on the left, what AACSearch does on the right.
- 1
Describe
Types “не приходит код смс”.
Finds the 2FA troubleshooting article.
Semantic and hybrid search - 2
Resolve
Asks a follow-up about changing the phone number.
Answers in the same conversation with a cited article.
AI answers with citations - 3
Improve
—
The team sees zero-result questions and negative feedback, and writes the missing articles.
Search analytics
Your first two weeks
A typical rollout for this industry. Most teams are live on day one and spend the rest of the time measuring and tuning.
Day 1
Crawl the help centre.
Day 2
Embed the assistant on the contact page.
Week 1
Write articles for the top unanswered questions.
Week 2
Measure self-service rate and answer feedback.
What to measure
The numbers to judge a rollout by. Compare them with an A/B split or a before/after window on the same traffic.
- Self-service rate
- Sessions resolved without a ticket.
- Zero-result questions
- Your content backlog, ranked by volume.
- Answer feedback
- Thumbs up/down on assistant answers.
Connects to
- Sitemap crawl
- Markdown / JSON / CSV
- REST API
- Embed widget
Capabilities used
Questions
Search for Customer support, live this week
Connect a feed or a site, embed one script, and measure the difference on your own traffic.